Here you will find the frequently asked questions. If your question is not listed? Please contact us.

Prices
The stated price of the products is in Euros, including VAT and excluding shipping costs. For orders under € 100 we charge you € 4.95 shipping costs.

Order and ship
1. What happens after I have placed my order?
After you have placed an order, a confirmation of your order will be sent by email to the email address you provided.

2. How do I know the status of my order?
You will receive a Track & Trace code by email as soon as your order is shipped.

3. Can I change my order?
You may be able to change your order by telephone if this occurs within a certain period. Please contact our customer service. If the products are already shipped then this is no longer possible.

4. Can I cancel my order?
Yes, we refer you to return our page. We pay the entire purchase price (including any shipping and payment costs) as soon as possible, but no later than 14 days after receipt of the cancellation notice. We may, however, wait with a refund until we have received the products, or until you have indicated that they have sent them. You are liable for the value reduction of the product resulting from the use of the product, which goes beyond what is necessary to determine the nature, characteristics and operation of the product.

5. How is my package delivered?
Your package will be delivered at the door by PostNL. The delivery times can not be specified in advance. We deliver in most cases within two working days.

6. When I am not at home>?
If you are not at home when the deliverer of PostNL comes along:
• Then a second delivery attempt follows the next day by default (not on Sunday, unless the recipient has changed the delivery (see “Choose your delivery time or place” on Track & Trace)).
• If during the 2nd delivery attempt there is no hearing, the package will be ready the next day from 15:00 at the designated PostNL location.

7. Can I pick up my package?
You can not pick up your package, Greensoter has no takeaway counter.

8. My order is incomplete or defective, what should I do?
In this case, call our service desk 085 – 210 64 46 or use the form on our contact page.

9. I live outside the Netherlands, can I also place an order?
You can also place an order abroad, provided that PostNL delivers to the country in question. Ask about the possibilities at our customer service.

 

Customer service

1. How can I reach customer service?
You can call customer service on 085 – 210 64 46.

2. How quickly do I get a response from customer service?
We try to respond as quickly as possible. The average response time on email is two business days.

3. What are the opening hours of customer service?
Customer service is available on workdays from 9:00 am to 5:00 pm.